Kurō respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, engage our services or otherwise interact with us.

Kurō operates in Australia and handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

Who we are

Kurō is a Melbourne residential builder specialising in architectural renovations, extensions and custom homes. With family roots in the building trade dating back to 1952, and a belief in taking on only a small number of projects at a time, our team promises a more detailed and client focused build. In this Privacy Policy, “Kurō”, “we”, “us” or “our” refers to the Kurō brand.

Information we collect

We may collect personal information that you provide directly to us, including when you:

  • submit an enquiry through our website;
  • request information about our services;
  • contact us by email or telephone;
  • request a consultation or project discussion;
  • engage us for architectural, design, construction or related services;
  • subscribe to our newsletter or other communications;
  • provide information during the course of a project; or
  • otherwise communicate or interact with us.

Depending on how you interact with us, this information may include:

  • your name;
  • email address;
  • telephone number;
  • postal or project address;
  • company or organisation details;
  • project requirements and information;
  • correspondence and communications with us; and
  • any other information you voluntarily provide.

We may also collect limited technical information automatically when you use our website, such as your IP address, browser type, device information, pages visited, approximate location and information about how you interact with our website.

How we use your information

We may use personal information for purposes including:

  • responding to enquiries and requests;
  • discussing potential projects and services;
  • preparing proposals, estimates or quotations;
  • providing and managing our services;
  • communicating with you about an existing project;
  • administering contracts and business relationships;
  • improving our website, services and customer experience;
  • sending newsletters, updates or other marketing communications where permitted;
  • maintaining the security and functionality of our website;
  • complying with our legal and regulatory obligations; and
  • otherwise using the information for purposes reasonably expected by you when you provide it.

We will not use your personal information for unrelated purposes unless permitted or required by law or with your consent.

Website Analytics and cookies

Our website may use cookies and similar technologies to help us operate and improve the website.

Cookies may collect information such as:

  • pages visited;
  • time spent on the website;
  • browser and device information;
  • general geographic information; and
  • interactions with website content.

We may use analytics and similar services to understand how visitors use our website and to improve its performance and content.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the nature of the information, safeguards may include access controls, secure systems, authentication procedures and other appropriate technical and organisational measures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How long we retain your data

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, comply with legal obligations, resolve disputes and enforce agreements.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate.

What rights you have over your data

You have the right to request access to the personal information we hold about you and to ask us to correct any information that is inaccurate, incomplete or out of date.

Where applicable, you may also ask us to:

  • provide details about how your personal information is being used;
  • correct or update your personal information;
  • withdraw your consent to receive marketing communications;
  • request that we stop using your information for direct marketing; and
  • raise a concern or complaint about how we have handled your personal information.

If you would like to exercise any of these rights, please contact us using the details provided on this page. We may need to verify your identity before processing your request.

We will respond to your request within a reasonable period and in accordance with applicable Australian privacy laws.

 

If you have a question, concern or complaint about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

Privacy Contact:
Kurō
info@kurobuild.com.au